Wondering about shipping times or how to make a return? You're in the right place—check out the answers to our most common questions.
Orders & Shipping
Is shipping free?
Yes, shipping is free for all orders within the United Kingdom. There are no additional delivery charges.
Can I track the progress of my order?
Yes! Once your order has been shipped, we will send you a tracking number. You can monitor your package's progress directly on our order tracking page and stay updated on its status and estimated delivery date in real time.
How long does shipping take?
Orders are processed within 0–2business days(Monday – Saturday). Orders placed before 23:00 (Monday – Saturday) are processed the same day. Shipping typically takes 6–9 business days, depending on the destination.
For more information, please refer to our Shipping Policy page.
Payments & Security
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, Union Pay and Visa. For more details, please visit our Payment Policy page.
Is my payment information secure?
Yes, all transactions are encrypted and processed through secure payment gateways.
Why was my payment declined?
Payments may be declined due to insufficient funds, incorrect details, or bank restrictions. Contact your bank for more information.
Returns & Refunds
What is your return policy?
We offer a 30-day return window starting from the delivery date.
For full details on return eligibility and instructions, please visit our Return and Refund Policy. If you need help with your return, feel free to contact us at support@jovelynfashion.com with your order number and details.
How do I initiate a return?
Contact us at support@jovelynfashion.com with your order details, and we will guide you through the return process.
When will I receive my refund?
Refunds are processed within 7 days after receiving the returned item.
If your question isn’t answered in our FAQ, reach out to us by filling out the form on our Contact Us page.
Company Information
Website Name: JovelynFashion Company Name: Skyward Commerce Limited Address: Rm 2A 17/F GLENEALY TOWER, Central, 000000, Hong Kong Email:support@jovelynfashion.com Contact Form:Here Phone:+44 7456446857 Business Number: 78178649
Customer Service Opening Hours: Monday to Friday: 09:00 - 17:00 Saturday and Sunday: 11:00 - 15:00 (GMT) Greenwich Mean Time (London) We respond within one day.
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